Shipping policy

Shipping Policy

ApnaMart
At ApnaMart, we are committed to delivering your orders quickly and safely across India. This Shipping Policy explains how we process, ship, and deliver your products.

1. Shipping Coverage

  • We currently ship across India.

  • We do not offer international shipping at this time.

  • Delivery availability may vary depending on your PIN code.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Cash on Delivery (COD) orders may require additional verification.

3. Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 5–8 business days

  • Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • We may offer Free Shipping on selected products or above a certain order value.

  • Any promotional shipping offers are subject to change without prior notice.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation via email or SMS with tracking details.

  • You can track your shipment through the courier partner’s website.

6. Delivery Attempts

  • Our courier partners will attempt delivery up to 2–3 times.

  • If the delivery fails due to incorrect address or unavailability, the order may be returned to us.

  • Re-shipping charges may apply in such cases.

7. Delays in Delivery

ApnaMart is not responsible for delays caused by:

  • Incorrect shipping details provided by the customer

  • Natural disasters or force majeure events

  • Courier partner operational issues

  • Government restrictions or lockdowns

However, we will make reasonable efforts to assist in resolving delivery issues.

8. Damaged Package at Delivery

If you receive a package that appears damaged:

  • Do not accept the package if visibly tampered.

  • Take clear photos and contact us immediately at roshandsouza0412@gmail.com.

  • Report damaged items within 24 hours of delivery.

9. Contact Us

For shipping-related queries:

📧 Email: roshandsouza0412@gmail.com
🌐 Website: ApnaMart