Refund policy

Return & Refund Policy

ApnaMart
At ApnaMart, we strive to ensure that our customers are fully satisfied with their purchases. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds are processed.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or broken upon delivery.

  • You received the wrong product.

  • The product is significantly different from the description on our website.

  • The item is unused, unworn, unwashed, and in its original packaging with all tags intact.

Return Window

Customers must initiate a return request within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (if applicable)

  • Personal care items

  • Innerwear and hygiene-related products

  • Products marked as “Non-Returnable” on the product page

  • Items damaged due to misuse or improper handling

3. Return Process

To initiate a return:

  1. Email us at roshandsouza0412@gmail.com

  2. Mention:

    • Order ID

    • Product name

    • Reason for return

    • Clear images of the product (if damaged/defective)

Our support team will respond within 2–3 business days with further instructions.

4. Refund Policy

Once we receive and inspect the returned product:

  • Refunds will be initiated within 5–7 business days after approval.

  • Refunds will be credited to the original payment method.

  • For Cash on Delivery (COD) orders, customers must provide bank account details for refund processing.

5. Replacement Policy

  • If the product is defective or incorrect, we may offer a replacement instead of a refund.

  • Replacement is subject to product availability.

6. Shipping Charges

  • If the return is due to our error (wrong/damaged product), return shipping charges will be borne by ApnaMart.

  • If the return is due to customer preference, shipping charges may be deducted from the refund amount.

7. Cancellation Policy

  • Orders can be cancelled before they are shipped.

  • Once shipped, cancellation is not possible. You may request a return after delivery.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your bank/payment provider.

  3. If still unresolved, email us at roshandsouza0412@gmail.com

9. Contact Us

For any questions regarding returns or refunds:

📧 Email: roshandsouza0412@gmail.com
🌐 Website: ApnaMart